Privacy Policy

Last Updated: 25/08/2025

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1. Introduction

Wyton Lakes Holiday Park (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our business is registered and operated at:
Wyton Lakes Holiday Park
Banks End, Wyton,
Huntingdon, Cambridgeshire,
PE28 2AA

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2. Contact Details

📞 Phone: 01480 412715
📧 Email: loupeter@supanet.com

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3. Information We Collect

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a. Personal Information You Provide

When making an enquiry or booking (e.g. for touring caravans, motorhomes, tent camping or fishing), we may collect:

• Full name

• Contact details (phone number, email address)

• Booking preferences (dates, pitch type, number of guests)

• Additional notes you voluntarily provide​

 

b. Automatically Collected Information

We may also collect limited technical data such as:

• IP address

• Browser type

• Device details

• Cookie data (used to enhance website experience and performance)

 

4. How We Use Your Information

We use your data to:

• Manage your booking and pitch/fishing allocation

• Send booking confirmations or updates

• Provide customer service and respond to enquiries

• Share important site information or policy changes

• Improve our website’s functionality and performance

• Comply with legal and health & safety obligations

 

5. Legal Basis for Processing

We rely on the following lawful grounds:

• Contractual necessity: to process and fulfil your booking

• Legitimate interest: for site operations, fraud prevention, and service improvements

• Consent: for marketing emails or newsletters

• Legal obligation: to meet safety and regulatory requirements

 

6. Cookies and Tracking

Our website uses cookies to:

• Remember your preferences

• Track site usage for performance analytics

• Support site functionality

You may disable cookies in your browser, though this may affect site usability.

 

7. Sharing Your Data

We may share your personal data with:

• IT or hosting providers supporting our systems

• Regulatory authorities if required by law

• Relevant third parties during business changes (e.g. sale, merger), under strict confidentiality

We do not sell your personal data.

 

8. International Transfers

All personal data is stored in the UK or EEA. If we ever transfer data outside of these areas, appropriate legal safeguards (e.g. standard contractual clauses) will be in place.

 

9. Data Retention

We will only retain your data for as long as needed to:

• Manage bookings and customer service

• Meet legal and operational obligations

• Respond to requests or disputes

After this, your data will be securely deleted or anonymised.

 

10. Your Rights

You have the right to:

• Request access to your personal data

• Correct inaccurate data

• Request deletion or restriction of processing

• Object to certain uses (e.g. direct marketing)

• Withdraw consent at any time

• Request a copy of your data in a portable format

To exercise any of these rights, contact us using the details above. We aim to respond within one calendar month.

 

11. Data Security

We use industry-standard security measures to protect your data, including:

• Secure servers and firewalls

• Access controls and encryption

• Staff awareness and training

No system is 100% secure, but we do our best to safeguard your information.

 

12. Complaints

If you have concerns about how we use your data, please contact us directly. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
🌐 www.ico.org.uk

 

13. Changes to This Policy

We may update this policy from time to time. Please refer to the "Last Updated" date to check for recent changes. Continued use of our services signifies acceptance of the latest version. 

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Wyton Lakes Holiday Park
Banks End, Wyton,
Huntingdon, Cambridgeshire
PE28 2AA
📞 01480 412715
📧 loupeter@supanet.com